Privacy Policy

1) What this policy covers
This Privacy Policy explains how Shed Expert collects, uses, and shares information when you use the Shed Expert App (the “Services”). The Services are a white-labeled CRM delivered using third-party technology, including GoHighLevel/LeadConnector and other integrated providers.
2) Information we collect
A) Information you provide

• Account details (name, email, phone, company name)

• User profile information

• Support requests and communications

• Customer Data you upload or create in the CRM (contacts, leads, notes, messages, files)

B) Information collected automatically

• Device and browser data (IP address, device identifiers, browser type)

• Usage data (pages viewed, actions taken, timestamps)

• Log data and diagnostics for security and troubleshooting

• Cookies or similar tracking technologies (where used)

C) Information from integrations
If you connect third-party services (email, phone/SMS, calendars, forms, payment providers, analytics), we may receive data from those services as needed to enable the integration.
3) How we use information
We use information to:

• Provide, maintain, and improve the Services

• Authenticate users and secure accounts

• Deliver CRM features (pipelines, automations, messaging, reporting)

• Provide customer support and respond to requests

• Monitor for fraud, abuse, or violations of our Terms

• Comply with legal obligations

4) How we share information
We may share information with:

• Service providers and subprocessors that help run the Services (hosting, analytics, messaging delivery, support tools)

• Platform providers such as GoHighLevel/LeadConnector and related infrastructure providers

• Integration partners you choose to connect

• Legal and compliance when required by law or to protect rights, safety, and security

• Business transfers if we undergo a merger, acquisition, or asset sale

We do not sell your personal information in the traditional sense.
5) Messaging data (SMS, email, calls)
If you use the Services to send SMS, email, or place calls:

• Message content, delivery status, sender/recipient info, and timestamps may be processed and stored to provide the feature.

• Carriers and messaging providers may process this information to deliver messages.
  You are responsible for obtaining consent and honoring opt-outs.

6) Data retention
We retain information as long as needed to:

• Provide the Services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Retention can vary based on account status, feature usage, and legal requirements.
7) Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is 100% secure, so we cannot guarantee absolute security.
8) Your choices and rights
Depending on your location, you may have rights to:

• Access, correct, or delete personal information

• Object to or restrict certain processing

• Receive a copy of personal information (data portability)

• Appeal certain decisions

To request this, contact: info@theshedexpert.com
9) Cookies and tracking
We may use cookies or similar technologies for authentication, preferences, analytics, and performance. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.
10) Children’s privacy
The Services are not directed to children under 13 (or the age required by local law), and we do not knowingly collect their data.
11) International users
If you access the Services from outside the United States, your information may be processed in the United States and other countries where our providers operate. These countries may have different data protection laws than your location.
12) Changes to this Privacy Policy
We may update this policy from time to time. The “Last Updated” date will change when we do. Continued use of the Services after updates means you accept the updated policy.
13) Contact
Privacy questions or requests: info@theshedexpert.com