Support

Quick Help

Before reaching out, try these common fixes:

• Log out and back in to refresh your session.

• Clear your browser cache or try an Incognito/Private window.

• Try a different browser (Chrome works best for most users).

• Update the app (if you’re using a mobile install/shortcut).

• Confirm you have a stable connection (Wi-Fi or cellular).

What we can help with

• Login and access issues

• Account setup and user permissions

• Pipelines, calendars, and automation questions

• Form or lead capture troubleshooting

• SMS/email setup guidance (where enabled)

• General “How do I…?” questions

Contact Support

Email: info@theshedexpert.com
Support Hours: Mon–Fri, 9:00 AM–5:00 PM CT
Typical Response Time: Within 2-3 business days

When you message us, include:

• Your name and business name

• The email used to log in

• What you were trying to do

• Any error message (copy/paste if possible)

• Screenshots (if available)

Report a Bug

If something looks broken, send:

• The exact steps that caused the issue

• What you expected to happen vs what happened

• Your device type (iPhone/Android/Mac/PC) and browser/app version

Billing (if applicable)

For subscription or billing questions, email: info@theshedexpert.com
Include your business name and the email tied to the account.

Data & Privacy Requests

For privacy-related questions or requests, contact: info@theshedexpert.com